Return & Refund policy

Last updated: July 31, 2026

At Gracewear London, we want you to feel confident about every purchase. If something isn't quite right, we offer a clear and straightforward return process to make things easy for you.

30-Day Returns

You have the right to return your order within 30 days of receiving it. Items must be unused, in their original condition, and sent back with all original packaging, tags, and accessories. Our support team is always available to guide you through the process.

There are no restocking fees. We do not charge any restocking costs for returns.

Return Overview

You may return your order within 30 days from the date of delivery.
Returned items must be unused and in their original condition, including all packaging and accessories.
Our customer support team will assist you every step of the way.
There are no restocking fees.

Return Costs

Returns must be sent back to us by post, and the customer is responsible for the cost of return shipping. Original shipping fees are non-refundable.

Customers must arrange and pay for their own return shipping using a tracked service. Gracewear London does not supply prepaid return labels.

How to Return an Item

To start a return, please email: info@gracewearlondon.com

Include your order number and the reason for the return.

Carefully repackage the item in its original packaging, including all accessories, tags, and documents.

Once your return is approved, you will receive instructions on how and where to send your item. Returns must be sent by post. Please follow the guidance provided in that email and use the recommended shipping method where possible.

Refunds

When your return arrives, it will be inspected to ensure it meets our return conditions.

Once approved, your refund will be issued to the original payment method. Refunds are typically processed within 7 business days. Your bank or payment provider may require additional time before the funds appear in your account.