FAQ

Welcome to the Gracewear London FAQ page.

Here you'll find answers to the most common questions about our products, delivery, returns, and customer support. If you need further assistance, our team is always here to help.

How Long Does Delivery Take?

Our estimated delivery times are as follows:

  • Order cut-off time: 5:00 PM (GMT+00:00). Orders placed after this time are processed on the next business day.
  • Order processing: 1–2 business days (Monday–Friday, excluding public holidays)
  • Shipping time: 6–8 business days (Monday–Friday)
  • Total estimated delivery: 7–10 business days

Please note that these are estimated timeframes and may vary slightly due to courier delays or busy periods. For more details, please refer to our Shipping Policy.

Do You Offer Free Shipping?

Yes, we offer free shipping on all orders within the United Kingdom, with no minimum order requirement.

Where Is Gracewear London Based?

Gracewear London operates as an online-only fashion store. Orders are fulfilled from our UK warehouse address:

16 New Street London, EC2M 4TR United Kingdom

Our registered business address is:

Sluitgatweg 10 8308 RE Nagele Netherlands

We currently serve customers in the United Kingdom.

What If My Item Arrives Damaged or Incorrect?

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Email: info@gracewearlondon.com

Phone Number: +44 7476 602196

Please include clear photos of the issue so we can resolve it as quickly as possible.

Can I Cancel My Order?

If your order has not yet been processed, you may request a cancellation by contacting us as soon as possible.

Once an order has been dispatched, cancellation is no longer possible and the return process will apply.

What Is Your Return Policy?

You have the right to return your order within 30 days of delivery.

  • Items must be unused and in original condition
  • Returns must be sent by post using a tracked shipping method
  • The customer is responsible for the return label and return shipping cost

Full details can be found in our Return & Refund Policy.

When Will I Receive My Refund?

After your return has been received and inspected:

  • Approved refunds are processed within 7 business days
  • Refunds are issued to the original payment method
  • Your payment provider may take additional time to complete the transaction

How Can I Contact Customer Support?

Our support team is available to assist you:

Email: info@gracewearlondon.com

Phone Number: +44 7476 602196

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)

We aim to respond within 1–2 business days.

Do You Ship Internationally?

At this time, we only deliver to customers within the United Kingdom.

Do You Have a Physical Store?

No, Gracewear London operates exclusively online and does not have a physical retail location.

Can I Place Bulk or Business Orders?

For wholesale or bulk enquiries, please contact us at: info@gracewearlondon.com

How Can I Track My Order?

Once your order has been dispatched, you will receive a tracking number via email. You can follow your parcel on our Order Tracking Page.

Please note:

  • Tracking updates may take 24–72 hours to appear
  • Delivery progress can be monitored using the provided tracking information

Contact Information

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)

We aim to respond to all enquiries within 1–2 business days.